Terms of service

Draft for launch review. Last updated 1 November 2026.

1. What TajiFinds does

TajiFinds acts as your logistics agent. We quote, book and manage the delivery of goods you bought from overseas stores, using licensed logistics partners. We do not sell the goods and are not responsible for the store's products or refunds.

2. Quotes and prices

• Quotes are in Kenyan shillings and valid until the expiry time shown.
• Duty and VAT are estimates until customs assesses the parcel. Any difference is settled before delivery.
• If the weight or size measured at the warehouse differs from what you entered, the price may be adjusted before dispatch.

3. Payment

You pay by M-Pesa, card or wallet before a booking is confirmed. We never ask you to pay twice for the same booking.

4. Prohibited and restricted goods

You must not ship prohibited goods. Restricted goods travel only on allowed routes. Parcels found to break these rules may be held or returned at your cost.

5. Cancellations and refunds

You can cancel a booking before the parcel reaches the origin warehouse. Refunds go to your wallet or the original payment method.

6. Claims

Report a lost, damaged or late parcel from the shipment page with evidence. We decide claims within the time shown on the claim and pay approved amounts up to your plan's insurance cover, or the cover you bought with the shipment.

7. Subscriptions

Plans renew monthly or annually until cancelled. Cancel anytime; the plan runs until the end of the paid period. Unused benefits do not roll over.

8. Contact

Questions about these terms: open a ticket from the Support page or message us on WhatsApp.